Policies & Support Commitments
Every Hassan Jewellers experience is backed by transparent policies designed to keep you informed at each step. Explore the details below or reach our concierge team for personalised guidance.
Refund Policy
Hassan Jewellers offers an 11-day no-questions-asked refund on eligible purchases, ensuring complete peace of mind.
Buyback Policy
We provide lifetime buyback on gold and diamond jewellery purchased from Hassan Jewellers at transparent market-linked valuations.
Exchange Policy
Upgrade or refresh your collection effortlessly with our flexible exchange options for jewellery purchased from Hassan Jewellers.
Shipping Policy
Every Hassan Jewellers parcel is handled end-to-end by trusted logistics partners with insurance coverage and real-time tracking.
Cancellation Policy
We understand plans can change. Orders can be cancelled with nominal deductions depending on production progress.
Privacy Policy
We are committed to safeguarding your personal data and using it only to enhance your Hassan Jewellers experience.
Make To Order Policy
Design jewellery that reflects you—our make-to-order service ensures bespoke craftsmanship with clear timelines and touchpoints.