Refund Policy

Eligibility

• Applies to ready jewellery purchased in-store or online and delivered within India.
• The jewellery must be unused, unaltered, and returned with original invoice, product tags, certificates, and packaging.
• Custom engravings or modified pieces are not eligible for refund.

Refund Window

Initiate the refund within 11 calendar days from the date of delivery or store pickup. Once we validate the condition of the product, the refund is processed within 7 business days using the original payment method.

Return Logistics

• For online orders, our logistics partner will schedule a secure pickup from your address at no extra cost.
• In-store purchases can be returned at the Hassan Jewellers flagship store along with the invoice.
• To request a pickup, contact our support team at +91 416 222 3843 or email care@hassanjewellers.com.

Quality Inspection

Every returned item undergoes a BIS-certified purity verification and quality check. Refunds may be denied if the product shows signs of usage, alteration, or damage beyond evaluation handling.