Make To Order Policy
Design jewellery that reflects you—our make-to-order service ensures bespoke craftsmanship with clear timelines and touchpoints.
Consultation
- Schedule an in-store or virtual appointment with our design experts to discuss inspirations and budget.
- A 20% advance secures materials and design prototyping.
Production Milestones
- 3D renders and wax models are shared for approval before casting.
- Hallmarking and stone certification are completed before final polishing.
- Timeline ranges from 15 to 30 working days based on complexity.
Alterations & Support
- One complimentary size adjustment is offered within 30 days of delivery.
- Subsequent alterations are chargeable based on metal weight and labour.
- Dedicated concierge support keeps you updated at every stage.